Tuesday 10 April 2012

Social Media—Expectations and Changes.







Social media itself is a changing trend where we see more and more people of all ages and ethnicities adapting social media tools. Social media continues to expand not because we develop more technology, but because we develop more relationships. As stated in The 6 Pillars of Social Commerce: Understanding the Psychology of Engagement,

            “Social media is about social science not technology. As such, its value is not realized in the Likenomics of relationship status nor in the scores individuals earn by engaging in social networks. The value of social media comes down to people, relationships, and the meaningful actions between them. As such, its value is measured through the exchange of social currencies that contribute to one’s capital within each network. Through conversations, what we share, and the content we create, consumer and curate, we individually invest in the commerce of information and the relationships that naturally unfold. It is in how these relationships take shape that is both in and out of our control. This is why the age of social networking, relevant engagement counts for everything.” (Solis, 2012)

In the future, people can expect to see social media more prevalent in the work place as employers are turning to the Internet world to seek potential candidates, and cross-reference candidates with their online profiles. Businesses and entrepreneurs are using more social media tools to advertise and market themselves to consumers. In the workplace, within an organizations social media tools are being used to complete teamwork and assignments, and to host mass conversations, experiences and opinions. Social media is becoming the way we in personal and professional lives communicate, to build relationships and to create connections. Social media reinforces the popular saying, “Its all about who you know.”

As social media transforms from a trend to the way we live our lives, it changes and shapes the expectations and actions around privacy. As a culture, we already see the shift whereby people blur the line between what is private and what is not. On social networking sites, such as Facebook, it is increasingly more acceptable to post pictures, opinions, likes, dislikes and even your whereabouts. To what degree and magnitude of those private things are acceptable to be exposed? That is up the profiler. As more and more people are pushing the envelope (and relaxing) we are exposed to more and more personal information, and this is becoming the norm. In this illustration, social media is changing the way in which the user develops relationships because the users online “friends” on Facebook now know more about them than normally expected, and therefore, online relationships are becoming more and more personal. Also, employers can search an employee’s name, and find more information about the employee than he or she would like. Is that an invasion of privacy? If people allow complete strangers to access their most valuable and private information, where is the line drawn? The privacy expectations around social networking sites will have to change, whether or not people completely agree with the invasion of privacy.

Along the same lines, I believe that people will see a predominate relationship between social media outlets and the mobile phone developing.
Previously, people would wait to be in a private setting before engaging in social media networking. As the number of people using mobile phones with social media increases we see a larger number of people engaging in social media acts outside of private places, such as, at work, at school, at the mall, at restaurants, in the car and on public transportation. The increased usage of technology with readily available social media tools is on a positive note, increasing response times, but on a negative note also blurring the line of privacy. It is becoming acceptable for the user to always be available to be contacted and engaged with, if the user is not, it is seen as neglecting social networking responsibilities. For example: In class, how many of you were engaged with the social media application Draw Something? And how many of you experienced harassment from others when you did not respond and play the game quickly—even though you were in a learning environment and supposed to be focused on the course content? Even though, always being connected and available for interaction is a good thing at times, when is there time for the much appreciated and needed personal down time?


Solis, Brian. "The 6 Pillars of Social Commerce: Understanding the Psychology of Engagement." Social Media Today. 05 Apr. 2012. Web. 10 Apr. 2012. <http://socialmediatoday.com/briansolis/484521/6-pillars-social-commerce-understanding-psychology-engagement>

Wednesday 14 March 2012

Social Media—Unreal or Real Change.

To some individuals social media are built on weak ties, and real social change can never come from loose networks of people that do not know each other.

On the other hand, the facts show that social media sites build online communities, connecting people from all over the world. The communities are comprised up of individuals that come together to create movements for common causes, interests, and/or beliefs. When working together, these passionate communities are incredibly powerful and impact the minds of viewers.
“[O]ver 90% of the non-profits in the world use at least one social networking site [.] If you tie that to the fact that almost half the American population uses Facebook you quickly start to see that social media is taking over the non-profit world (just like it’s doing in the business world)”. (Barry, 2011)
The individuals on the networks build strong ties with those who share their passions, even if they have not, and will never meet in person. Before social networking, individuals would have to connect with people within their own communities—limiting knowledge. Now social networking gives individuals the opportunities to dip into, and discuss topics with people on a global scale—breeding a new cultured society. Social media networks have been well accepted, and are an excellent way to get content received by the masses.
“We found that participants who use social networking tools like Facebook, Twitter and YouTube communicate with their networks more regularly and send more messages. This resulted in increased fundraising results by up to 40%”. (Barry, 2011)
More organizations are turning to the online world to increase attention and awareness to a wide range of viewers, to gain new supporters, and to increase fundraising amounts. We also see social media sites developing dedicated to crowdfunding, such as New Jelly and Kick Starter. Likewise, real world communities are turning to online communities to also tap into knowledge and support. We see this in websites based around collaborative life styling, such as, MyParkingSpot and Couchsurfing. Social media is here to stay, and has changed the way we live our lives. Social Media sites have, and continue to bring about real change.
Barry, Frank. "40%, Real Change, and The Power of Social Fundraising [INFOGRAPHIC]." Social
Media Today, the World's Best Thinkers on Social Media.
Social Media Today, 22 Aug. 2011. Web. 14 Mar. 2012. <http://socialmediatoday.com/node/341940>.

Wednesday 8 February 2012

Social Media—Exposer or Embellisher.


Why hello again,

Hasn’t it been a very busy week for all of us—Or maybe just to some! Last time I posted the discussion topic was on social media being a fad or a shift. This time the discussion topic is whether or not social media is increasing or decreasing the quality of news.


Really when I think about it, I think the question is a grey area. Much like social media (and this blog), everyone has their own opinions on the topic. To some, yes it definitely increased the quality and to others social media decreased the quality. I believe people’s opinions can be linked to their habits; whether or not social media enhances their own lives. For example, someone who reads the printed Globe and Mail everyday definitely might believe a blog on the same topic is less valid, due to the source of information. I mean what does that blogger really know anyways? In contrast, a reader who may choose to not read printed materials might only have the social media world as a source of information, and to that reader, what they read is valid.


Exposer; I stand on the increase quality side of the argument.


If you read my last blog post—I referenced that a higher percentage of people believe in what their friends and family have to say, over companies. People believe that the Globe and Mail may fluff the information, where as, a personal writer would give it (the information) to the reader straight.


What makes a printed news piece any more valid than a non-printed news piece? It is the credentials of the writer of course. However, who is to say the writer behind a social media post, is not qualified? Maybe it is not the validity that increases the quality of news; maybe it is the different point of views.


Social media is a tool for writers to have a voice, and be heard. The many different point of views, give insight on a topic that in a newspaper might not. Newspapers tend to follow a political standpoint, or undertone. Therefore the reader would get bias information based on tone of the news writer. Ex. Some newspapers only write from the point of view of a democratic, liberal, conservative, republic and so on. In social media, these political views are still present. With the wealth of information available, the readers can choose which piece of news responds to their own thoughts and views. Or simply, read a different view on a subject, which might open their eyes.


Social media news publishes restricted content! Yes! Our newspapers and news broadcasts are monitored (by someone) who decides what is “good” for you to hear and know. Well, not us! Increased availability of the restricted news has certainly increased the quality of what our society hears and learns.


Social media news updates, cover those itty-bitty issues that are not big enough to get printed or reviewed in news space. It does not mean the issues are not important! The ability to gain access to a multitude of mainstream and none mainstream news has changed what societies know. It definitely helps unify and create passion in nations that can understand the little struggles, and updates of one another.


The reader can certainly argue whether or not news is valid. But without actually hearing or seeing the news for themselves, who says the readers are hearing it all. Social media allows someone like you and I, which have valid and recent news they want to share with the world, to share it. For example, the news coverage on the Carnival Cruise that sunk; Media covered the story, and society heard the facts. Social media tools however, allowed the voices of the people who lived through the experience to expose it to the news.


All being said, I believe that social media helps increase the quality of the news our society is exposed too.


Of course, embellishment happens. If the reader is struggling over the validity of a social media source, the option to cross reference with another source is a good way to help validate information. Eventually enough sources will have supplied to readers the correct information.

Tuesday 10 January 2012

Social Media: It's not a fad—it's how we live.



Fortunately for some, and quite unfortunately for others, social media is here to stay. If my thoughts on this are wrong and you disagree, then please, write about it in the newspaper! Wait—that is quite a long and lengthy process and it is hardly worth the cause. However, a social medialite (Yes I made up a word to describe a user of many media tools) could write the same comments in seconds on a mass multitude of many media tools. For this same reason, the shift in social media has become a negative and positive change for businesses and people in general. What people are saying about you and your company is out there.

For example, a customer experience statistic says, “About 13 percent of dissatisfied customers tell more than 20 people.[1].  Now, imagine I posted a terrible status update on Facebook about my awful experience shopping at your store and about your quality of clothing. I have over 200 friends on Facebook, whom will see this and will take in account my truthful feedback when shopping for clothing. Now, imagine if I tweet the same message on my Twitter page, and on my MySpace page. The experience is out there floating in the world of media before you as the company has the chance to change my opinion and stop me from telling others. And that’s a lot of eyes reading about your company and creating a negative brand image. What are they saying about you? This shift in social media, affects companies and their marketing strategies and efforts.
That being said, the shift in social media is changing the way as a society companies market themselves. Only 14 percent of consumers trust company generated advertisements, whereas, 78 perfect of consumers trust peer feedback and recommendations. (Social Media Revolution Socialnomics, 2011) Marketers have to find new and innovative ways to continue brand loyalty through social media, because as consumers and media socialites, we trust what our peers have to say about you. On the contrast, social media can bring hype to product where the marketing was not doing so. Through social media, certain brands thrive.
For example, the popular exercise apparel company Lululemon, virtually has zero advertisements. Why does everyone know about Lululemon? Why can Lululemon sell their yoga pants for more than other competitors? More importantly why do consumers pay that price? Social media plays a helping roll in the perception of Lululemon yoga pants. On Twitter Lululemon posts about their wonderful ways of helping the community and boosts consumer morale by giving running tips and work out goals. It’s social media that makes the brand more personal, and consumers begin to create a strong brand relationship with Lululemon. On Twitter there is a page, “Girls in Yoga Pants,” and it shows women in Lululemon yoga pants. Howard Stern even said, “Girls in yoga pants… I think that’s hotter than girls being naked.” Marketers at Lululemon didn’t say, “Yoga pants would make the consumers body look desirable…”—social media created that image of the brand. For Lululemon, it’s a positive thing.
The shift in social media runs deeper than who is saying what about whom. It’s become a tool for keeping in touch with family and friends overseas, for creating brand awareness, for using in the workplace and job fields and for using as an emergency contactor. And it doesn’t stop there. As a society we function on our social media encounters, and it has changed the way we live our lives in the workplace and at home—forever. Therefore, social media has become more than a fad. As a society, it’s impossible for us to digress back to how we lived before the social media tools we use. If one tool dies out, another tool will be waiting to take its place.



[1] Ireland, Linda. Business Insider, blog.
Read more: http://articles.businessinsider.com/2011-01-27/strategy/29996467_1_customer-satisfaction-e-commerce-game-statistics